1 Can I ship to an address other than my billing address?
Yes, you can just leave your shipping address in the fields when you place an order, and we will take this shipping address as the final one but disregard your billing address.

 

2 Why don't you have a toll-free number?
FeeVoo.com does not provide a toll-free telephone number because this results in increased fixed-expenses that we must pass along to all of our customers, even if only a few need to call. We are very much here for our customers, but we prefer to keep our operating costs low and pass the savings on to you.

 

3 Will you ship to internationally?
Sorry, we only ship to USA now.

 

4 Why did my payment not go through?
When you pay through Credit, sometimes you may meet this issue that the transaction is declined by AVS Mismatch. You can follow the instruction of the picture below to pay again:

5 Will I be sent a tracking number?
Yes. We will send Email with tracking numbers and delivery address information after The package carrier ships your package, provided the Email address submitted with the order is correct. When you receive your tracking number, you may check your order status on Usps.com.

 

6 When will my package ship?
• Shipping method indicates transit time only - please allow for processing time
• Processing time is the amount of time it takes to review, verify and ship your order.
• Orders typically ship within 24 to 48 hours.
• Our working time is 9:00 am - 5:00 pm, Monday to Friday exclude USA holiday, so if you place orders on our off days, the products will be shipped on the day when we continue work.

 

7 According to the carrier, my package was delivered to my front door and now it's gone! What do I do?
In this case, please contact our Customer Service Department. We will schedule a USPS driver follow-up for the missing item(s) and a replacement will be shipped in a timely manner.

 

8 The package I received from FeeVoo.com looks like it was damaged in shipment. What do I do?
Please contact our Customer Service Department and we will schedule a carrier driver follow up. Please keep the original box and packaging material, as this will be needed to file a damage claim with the carrier. A replacement will be shipped once the damage claim is filed and we have a response from the carrier.

 

9 I was unable to take delivery of my package and the carrier returned it to FeeVoo.com.
   How do I get the package shipped back to me?
   How do I get a refund?

When a package is returned to FeeVoo.com because a carrier is unable to make delivery due to action, inaction, or absence of the recipient, we will refund your credit card less shipping charges and the product(s) will be returned immediately to inventory. Should you still wish to purchase these products, you may place your order again on our website.

If you believe a shipment was returned to us due to an error on our part or on the part of our carrier, please Email our Customer Service Group to arrange a refund of shipping and return fees.

 

10 Who do I contact if I received the wrong item in an order?
If you believe you received the wrong item in an order, you should Email: service@FeeVoo.com to obtain an RMA (Return Merchandise Authorization) number. Should you in fact have received an incorrect item, we will ship the correct item and email you after we have ship it to you. We will also give you a RMA to ship the wrong item back, and pay you the shipping fee.

 

11 Who do I contact if I am missing an item from an order?
If you are missing an item from an order, you should Email service@FeeVoo.com.

 

12 What is the status of my RMA (Return Merchandise Authorization)?
      When will a replacement be sent?

Once we have received your returned item in our warehouse it normally takes between 7 to 10 business days to process the RMA. If your return is tested and found to be in working order, we will return the item to you. If the return tests as defective we will send a replacement from our warehouse. If we do not have a replacement or a suitable alternative to fulfill the RMA, we will refund your money. For RMA status inquiries please contact us at 1-408-980-9142 or Email at service@FeeVoo.com.

 

13 Can I add an item to or remove an item from my order?
     Can I change the shipping method for my order?
     How can I cancel my order?

You may change or cancel your order if it has not been processed for shipment and sent to the warehouse. Once your order has been sent to the warehouse we cannot make any changes. To make changes to your order you may contact Customer Service at 1-408-980-9142 or Email at service@FeeVoo.com.

Phones are staffed 9:00am to 5:00pm Pacific Time Monday - Friday.

 

14 Who do I contact if I need to return an item?

To return an item, please contact our service at service@FeeVoo.com.
Bear in mind that all returns are subject to our Returns policy.

Pickup service is unavailable at this moment in FeeVoo.com

Our Retail Store hours are 10:00am to 5:00pm Monday - Friday.